Returns & Exchanges
30-day exchanges · 14-day returns. Both count from the day you receive your order.
Exchanges (30 days)
Wrong size or colour? Exchange it within 30 days of delivery. Items must be unworn, unaltered, with tags attached and in the original packaging. You can also exchange in person at either of our Staten Island stores (2670 Hylan Blvd or 1756 Forest Ave).
Returns for refund (14 days)
Return any eligible item within 14 days of delivery for a refund to the original payment method, less a 10% restocking fee and a $9.95 return shipping label. Items must be unworn, unaltered, with tags attached and in the original packaging, with proof of purchase.
How to start
Email Support@nymsuits.com with your order number and whether you'd like an exchange or a refund. We'll send return authorization and instructions. Items sent without authorization can't be accepted. Mail to: New York Man Suits, 2670 Hylan Blvd, Staten Island, NY 10306.
Damaged or wrong items
Inspect your order on arrival. If anything is defective, damaged or not what you ordered, contact us right away and we'll make it right at no cost.
Not eligible
Custom and made-to-measure garments, altered items, final-sale items and gift cards.
Refund timing
Once we receive and inspect the return, refunds are issued within 10 business days to the original payment method.
In-store alterations
Our in-house tailors can alter your suit at both Staten Island stores — bring it in and get fitted before you walk out.