Refund policy
Return & Refund Policy
Please note: returns are subject to a 10% restocking fee, and a $9.95 charge if you use our prepaid return label. Both are deducted from your refund. See the Return Shipping and Fees section below.
14-Day Return Policy
We want you to feel confident about your purchase. If your order does not work out, you may request a return within 14 days of receiving your item.
To be eligible for a return, the item must be:
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Unworn, unused, and in the same condition in which it was received
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Returned with all original tags attached
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Returned in its original packaging
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Accompanied by a receipt or other valid proof of purchase
Return Shipping and Fees
Returns are not free. Unless the return is the result of our error, the following are deducted from your refund:
Restocking fee - 10% of the returned merchandise total. This applies to all returned items and covers inspection, pressing, repackaging and returning the item to stock.
Return shipping - $9.95. If you would like us to email you a prepaid return label, $9.95 is deducted from your refund. One label covers the entire return, no matter how many items you send back. If you would rather ship the return back at your own expense, contact us first and we will waive this charge.
Example: you return a $59.99 shirt using our prepaid label. The 10% restocking fee is $6.00 and the label is $9.95, so your refund is $44.04.
We waive both fees when the fault is ours - if an item arrives damaged or defective, if we send the wrong item or the wrong size, or if the item was described inaccurately on our website. In those cases we cover return shipping and refund you in full. Please contact us before shipping anything back so we can flag the return as our error.
Fees are deducted automatically. Your refund will be less than the amount you paid.
How to Start a Return
Before sending any item back, please contact us to request return authorization at:
Support@nymsuits.com
Care@nymsuits.com
Once your return has been authorized, please send the item to:
New York Man Suits
2670 Hylan Boulevard
Staten Island, NY 10306
United States
Returns sent without prior authorization may not be accepted.
Customers are responsible for ensuring that returned items are securely packaged and shipped to the correct return address.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong product, contact us promptly at Support@nymsuits.com. Please include your order details and, where applicable, photographs showing the issue.
We will review the matter and work with you to provide an appropriate resolution.
Non-Returnable Items
Certain products are not eligible for return, including:
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Custom-made, made-to-measure, altered, or personalized products
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Personal care items
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Perishable goods
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Hazardous materials, flammable liquids, or gases
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Gift cards
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Final sale or non-returnable sale items
If you are unsure whether your purchase is eligible for return, please contact us before sending the item back.
Exchanges
The fastest way to receive a different item, size, or style is to return the original item in accordance with this policy.
Once your return has been accepted, you may place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is being delivered to a country within the European Union, you may have the right to cancel or return your purchase within 14 days, without providing a reason, in accordance with applicable consumer protection laws.
Returned merchandise must still meet the applicable return-condition requirements described above, except where local law provides otherwise.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
Questions About Returns
If you have any questions regarding returns, exchanges, or refunds, please contact us at Support@nymsuits.com.
Thank you for shopping with New York Man Suits.